To The General Manager MTNL Broadband Nightmare On Demand, originally uploaded by firoze shakir photographerno1.
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Dear Respected Sir
This is my third open letter to you on cyberspace .
I am a Shia Muslim blogger who shoots religion culture of my Motherland and shares it on the wide web, I have posted over 182000 images till date on Flickr.com , I am a poet a blogger a photographer also known as a Hindu Shia for love of my culture that I document as Hope and Hindutva a Message of Peace..and Humanity
I have two MTNL broadband connections at home one belongs to my son Asif Shakir a web designer the net has not worked satisfactorily since 15 days.
My net comes goes as moody as the winds of change and weather , my net has been dead since 1 pm today I am posting this from an internet cafe.
I went to surrender my sons modem at your St Martins Road office Bandra but as Mr Shyam Sundarji and Mr Jony are on leave I shall do it tomorrow.
I am disgusted with your poor service your bad infrastructure and I left You Telecom because I thought your service would be superlative Sir it sucks.
Your staff all of them are helpful courteous polite but it does not solve my ongoing problem and I too had gone a few months to surrender my Modem to your head Mr Uphdaya at Bandra Reclamation , he was kind and assured me of relief , I did get it but always short term..
And I sincerely hope you read this I do not wish to malign your service but it ha caused me intense pain , and pain to my son too in his business , you dont recompense for outage you play by the book , which when it comes to the grievance of a consumer your people brush it under the carpet..
I spoke to Raja the MTNL broadband technician of my Bandra Bazar Road area but he seemed helpless too.
Please do something or I shall continue sending you mail till problems are sorted out.
Thanking You
Firoze Shakir
Photographer no1
firoze.shakir@gmail.com
