Live chat on Samsung Regarding My Problems With Their Customer Care today 17 October 2014 2 pm,
You are connecting with LiveChat system. If it takes a few minute, Please Try again.
(Our web team will be with you soon.)
A member of our web team will be available soon. You are currently in position 1 - thank you for waiting. If your enquiry is concerning a purchased product, please have your product details, including serial number and date of purchase ready.
Welcome to Samsung Live Chat. How may I help you?
Ashish :
Samsung namaskar.This is Ashish. How may I assist you?
Ashish :
May I know your query please?
firoze shakir . :
Samsung Technician Takes Rs 225 Service Charge Without Checking My LCD TV We will never buy a Samsung Product nor accept it even if it is given to us Free .. There was a problem with our Samsung LCD TV the guy said we had to change the speakers and we did that after paying Rs 734 Invoice number 121761 dtd 28 April 2014 and now again the new speakers are giving us trouble ,,after barely 5 months . We contacted Samsung they sent a technician without checking the TV he says I think the Motherboard is gone and you will have to replace by paying Rs 5000 ,,he took a service charge for visiting our house Rs 225. today. We have had a Toshiba Tv that lasted us over 20 years without failing us and this Samsung Tv has been giving us problem from the day we bought it ,, Model No LA 22C350DIMXL SERIAL NO 1783ZNZ800868N Technician Abbas 188B We are totally dissatisfied with Samsung Customer Care attitude insensitivity .. and they have no respect for their clients .. they just want to make money at all costs and that is why in my Family we will never ever use a Samsung Mobile phone too.. Firoze Shakir International Blogger Photographer Mumbai 15 October 2014
Ashish :
I can understand your problem and I will do my level best to assist you.
Ashish :
May i know the reference number
firoze shakir . :
Your customer care Samarth called me and said that the said LCDTV has been discontinued ,, and it has been just 4 years we bought a samsung product for its brand integrity and we are really hurt by your attitude , you discontinue a product is it our fault ,, you
Ashish :
I apologize for the inconvenience caused to you.
firoze shakir . :
LA22C350DIMXL SERIAL NO 17873ZNZ8008668N INVOICE NO 121761 DTD 28 APRIL 2014 when the speakers were changed we paid rs 734 now after 5 months same problem and you smart mr abbas technician without checking our TVsays perhaps the moherboard is gone quotes rs 5000 for repairs charges us rs 225 for the visit against an invoice HCL Services 2614 1 october 2014 ,, i am sending a tweet a day to your Samsung main office ,, i am really hurt will never touch a Samsung product your service sucks your products are faulty your technician just wants to loot us
Ashish :
Inconvenience is deeply regretted.
Ashish :
Sir engineer will not give you wrong information
firoze shakir . :
than how come he did not check the mother board when changing the speakers and in 4 years we are suffering .. what about that , we had a Toshiba tv for 20 years you are defending your technician because you are paid to do so have you understood the pain of the client why should you it was not your money but my hard earned money and .
Ashish :
Sir it depend on the usage
firoze shakir . :
i have blogged my pain as a blogger as a poet as an actor as a photographer as a human being who has been cheated by samsung
firoze shakir . :
www.flickr.com/photos/firozeshakir/15354832998/
firoze shakir . :
we are senior citizens using the tv sir
firoze shakir . :
firozeshakir.blogspot.in/2014/10/samsung-technician-takes...
Ashish :
Sir what you required from our side
firoze shakir . :
www.tumblr.com/blog/firozeshakir
Ashish :
Is there anything else, I can assist you with?
firoze shakir . :
i am a simple man i need justice nothing else ,, if you have given me a defective LCDTV than you should check it at your end
firoze shakir . :
or give me a replacement if the piece you have given me is a defective piece ,,
Ashish :
Sir problem is coming after 4 years
Ashish :
It is not a manufacture defect
Ashish :
Product is out of warranty so replacement is not possible
firoze shakir . :
the tv is on a wall and only we husband and wife use it , our son has a LGLCDTV last seven years no problem
Ashish :
Sir kindly do not compare
Ashish :
Can you first give me the reference number of your complaint
firoze shakir . :
you have to do somethinng you please talk to your senior i dont expect you to take decisions my no is 09********
Ashish :
Sir your case is already pending
firoze shakir . :
the complaint was placed by my wife she has left for a pilgrimage this morning
Ashish :
You will receive a call back shortly
Ashish :
Is there anything else, I can assist you with?
firoze shakir . :
thats it i hope you speak to your seniors and get back to me ,, you discontinued a model that is not my fault in 4 years ..
www.samsung.com/in/info/contactus.html#
